GLOBAL STOLE A/S provides a five-year warranty on documented manufacturing faults. The warranty complies with current European requirements regarding complaints and guarantees. Accordingly, the burden of proof lies with GLOBAL A/S as a six-month warranty and with the buyer as a right of complaint during the remaining warranty period.
The guarantee is conditional on the buyer notifying GLOBAL STOLE A/S of the manufacturing defect or deficiency no later than 2 months after it has been registered/becomes known to the buyer.
The warranty does not cover defects, damage or abrasions, directly or indirectly caused by improper use or operation, low maintenance, violence or unauthorized intervention.
The five-year warranty applies to normal use, 8 hours a day. If the product is used in shifts or 24-hour use, the right-of-complaint period is correspondingly reduced, but never below the minimum statutory requirement.
To make a complaint, the buyer contacts the dealer/distributor from whom the product was purchased or the closest dealer/distributor stipulated by GLOBAL STOLE A/S. Products may only be returned according to an agreement with GLOBAL A/S and with GLOBAL A/S’s permission. Products are to be returned by the carrier designated by GLOBAL A/S.
5.1. Returns (products in unused condition only). Please contact the retailer where the product was purchased. Return of products can only be done in accordance with agreement with GLOBAL STOLE A/S and with its permission. Shipping is at the buyer's expense and risk. There is a handling fee of DKK 80 per product. Custom-made products are not taken back.
5.2. Right of Withdrawal. As a general rule, GLOBAL STOLE A/S do not take back products that have been assembled and put into use.
The right of withdrawal only applies in special cases and can only be done in agreement with GLOBAL STOLE A/S which makes an individual assessment of each product.
Also, the following applies:
• Returns and shipping are at the buyer's initiative and at the buyer's expense and risk.
• In case of visible use of parts (e.g. castors, scratches, marks), GLOBAL STOLE A/S reserves the right to set the value of this/these parts at DKK 0.00
• There is a handling fee of DKK 80 per product.
• Custom-made products are not returned.
If any faults or deficiencies are discovered in a product, acc. clause 4, the warranty and right of complaint cover the supply of replacement parts only and not labour charges for replacing any faulty components.