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Warranty

 

1. GLOBAL STOLE A/S provides a voluntary 5-year warranty against documented manufacturing defects. This warranty is offered in addition to, and does not limit, any rights granted under applicable sales legislation and any agreement entered into between the parties.

 

2. The warranty is conditional upon the purchaser notifying GLOBAL STOLE A/S of any manufacturing defect or non-conformity no later than two (2) months after the defect or non-conformity has been discovered or ought reasonably to have been discovered.

 

3. The warranty does not cover defects, damage, or wear and tear arising directly or indirectly from improper use, incorrect operation, inadequate maintenance, abuse, or unauthorized modifications or repairs.

4. The 5-year warranty applies to normal use corresponding to a maximum of eight (8) hours per day. For shift work, extended use, or continuous operation, the warranty period may be reduced proportionately.

 

5. In the event of a warranty claim, the purchaser should contact the dealer from whom the product was purchased or contact GLOBAL STOLE A/S directly.

Products may only be returned following prior agreement with and authorization from GLOBAL STOLE A/S. Any such return shall be arranged through a carrier designated by GLOBAL STOLE A/S.

 

5.1 For returns of unused products, the purchaser should contact the dealer from whom the product was purchased.

Products may only be returned following prior agreement with and authorization from GLOBAL STOLE A/S. Shipment is arranged at the purchaser's initiative and at the purchaser's expense and risk.

A handling fee of € 11 per product will be charged.

Custom-made or specially manufactured products cannot be returned.

 

5.2 As a general rule, GLOBAL STOLE A/S does not accept returns of products that have been assembled and used.

A right of withdrawal or return may only be granted in special circumstances and solely upon prior agreement with GLOBAL STOLE A/S, which will assess each product individually.

The following conditions also apply:

  • Returns and transportation are arranged at the purchaser's initiative and at the purchaser's expense and risk.
  • If components show visible signs of use (e.g., wheels, scratches, marks, or similar), GLOBAL STOLE A/S reserves the right to assign a value of DKK 0.00 to such components.
  • A handling fee of € 11 per product will be charged.
  • Custom-made or specially manufactured products cannot be returned.

 

6. If a defect or non-conformity covered by this warranty is established, GLOBAL STOLE A/S may, at its sole discretion, repair the product, replace defective components, or supply replacement parts.